At Besure Juicery, we are committed to providing our customers with the highest quality, best tasting product. If you are not 100% satisfied with your shipment, we want to know. We pride ourselves in our consistency and freshness of product, although we try to be perfect, sometimes mistakes may occur. If you are not happy with your order, there are missing juices, the shipment is damaged or you received the wrong order you will receive a refund or reshipment, of your choice. To receive your refund please provide us with a picture of your shipment. If it is in fact a Besure™ error, we will gladly replace the product at no cost to you. Please note, all refund or exchange requests will need to be submitted to Customer Service within 2 days after the shipment was received.
Freshness Guarantee: If you are not satisfied with the taste of the juices purchased, you will need to contact Customer Service within 2 days of receiving the shipment with detailed information on why you were not satisfied with our product. Refunds are subject to review.
Cancellations: Cancellation requests for shipment orders placed need to be submitted to Customer Service right away. A 24-hour notice is in place for all E Commerce shipments. If the cancellation is outside of the 24-hour window, Customer Service may not be able to guarantee the cancellation or issue a full refund.
Please email us by clicking the CONTACT US link on the home page.